FAQ

Because most of our items are handmade to order, we ask for 7–14 days to carefully craft and prepare your item before shipping. Once your order is on its way, we’ll send you a confirmation email with tracking details so you can follow its journey right to your door.

Our prices reflect the time, care, and quality that go into each piece. Every item is handmade with premium materials, and pricing is based on the time it takes to create, along with a fair wage for our craftsmanship. Some designs take hours or even days to complete, ensuring your piece is truly special and worth the value.

We believe in creating designs that are as unique as the individuals who wear them. Each piece is made in limited quantities to maintain exclusivity and originality. Once an item sells out, we usually move on to creating new designs rather than reproducing past ones.

We don’t follow a strict restock schedule since every product is handmade. Restocking depends on our creative process and the time it takes to complete new designs. Stay updated by following us on social media or subscribing to our newsletter for announcements on restocks and new arrivals.

You’ll receive an email from our team as soon as your order enters production. This email will include an estimated completion time so you’ll always know what to expect.

We love bringing unique visions to life! If you have a specific idea or need a custom alteration, contact us to discuss your request. Customizations may extend production time and could involve an additional fee, but we’ll work with you to make your dream piece a reality.

Because each item is handmade to order, we currently do not offer returns or exchanges unless there is a defect or error with your order. Please reach out if you encounter any issues, and we’ll make it right!

Yes, we do! Shipping times and costs vary depending on your location. During checkout, you’ll see all available options. Please note that international orders may be subject to customs duties or taxes.

Follow us on social media and subscribe to our newsletter for the latest updates on new designs, restocks, and special promotions. You’ll be the first to know about all the exciting things happening at MySideStitch.

If you have more questions, feel free to contact us. We’re happy to help!