Refund Policy

Effective Date: Dec 12, 2024

This Refund Policy outlines the terms and conditions regarding refunds and returns for purchases made from FlameGrower LLC, operating under the clothing line My Side Stitch. By making a purchase through our website, you agree to the terms detailed herein.

No Refunds or Returns

FlameGrower LLC, under the brand My Side Stitch, maintains a strict no refund and no return policy on all products sold. All sales are final. Customers are encouraged to carefully review their order, including sizes, styles, and colors, prior to completing the purchase.

Exceptions to the Policy

In the rare event that a product is defective, damaged during shipping, or an incorrect item is received, customers must notify FlameGrower LLC within 7 days of receiving their order. Notifications should be submitted via email at [email protected] or through our Contact Page.

When submitting a claim, include the following information:

Order number.

A clear description of the issue.

Photographic evidence of the defect, damage, or incorrect item.

If the claim is approved, the customer may be required to return the item. Customers are responsible for all return shipping costs.

Shipping and Handling Guidelines

All items are thoroughly inspected and securely packaged prior to shipping to ensure they arrive in excellent condition. Please verify your shipping information carefully before placing your order. FlameGrower LLC is not responsible for delivery delays caused by the carrier, incorrect shipping addresses, or circumstances beyond our control.

Policy for Discounted or Gifted Items

Items purchased during sales or promotions and gifted items are also final sale. These items are not eligible for refunds, returns, or exchanges under any circumstances.

Consumer Rights and Applicable Laws

This Refund Policy complies with all applicable laws governing the state of Texas and the United States. Nothing in this policy is intended to limit any statutory rights you may have as a consumer. If you believe your rights have been violated, please contact us at [email protected].

Thank you for supporting FlameGrower LLC and the My Side Stitch brand. For further questions, please reach out to us via email or our Contact Page.