Shipping Policy

Effective Date: December 12, 2024

This Shipping Policy governs the shipment of products purchased from FlameGrower LLC, operating under the clothing line My Side Stitch. By making a purchase through our website, you agree to the terms and conditions outlined below. This policy is intended to comply with applicable laws of the State of Texas and is legally enforceable.

Order Processing Times

All orders are processed for shipment within 7 to 14 business days following confirmation of payment. Processing times exclude weekends and public holidays.
Customers will receive an email notification once their order has shipped. This notification will include tracking information, where available.
Processing times may be extended due to peak seasons, holidays, or unforeseeable circumstances beyond our control. Customers will be notified of any significant delays.

Shipping Methods and Delivery Timeframes

FlameGrower LLC offers the following shipping options:

Standard Shipping: Estimated delivery within 5-7 business days after order processing.
Expedited Shipping: Estimated delivery within 2-3 business days after order processing.
Overnight Shipping: Estimated delivery within 1 business day after order processing (available for select locations only).

Delivery times are estimates provided by our shipping partners and are not guaranteed. FlameGrower LLC is not liable for delays caused by the carrier or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the customer’s location and selected shipping method.
Customers are responsible for all shipping fees, including any additional charges for expedited or overnight shipping services.

Lost, Damaged, or Delayed Shipments

FlameGrower LLC is not liable for lost, stolen, or delayed packages once they have been transferred to the carrier. Customers are encouraged to contact the carrier directly for resolution in such cases.
If a package arrives damaged, customers must notify FlameGrower LLC within 7 days of delivery by emailing [email protected]. Notification must include the order number, photographs of the damaged package, and a detailed description of the issue.

Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide accurate shipping information at the time of purchase. FlameGrower LLC is not liable for packages delivered to incorrect or incomplete addresses provided by the customer.
If a package is returned to FlameGrower LLC due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the package to the correct address.

International Shipping

At this time, FlameGrower LLC ships orders exclusively within the United States.

Order Tracking

Once an order has shipped, customers will receive a confirmation email containing a tracking number. Customers can use this tracking number to monitor the status of their shipment directly through the carrier’s website.

Governing Law

This Shipping Policy is governed by the laws of the State of Texas. Any disputes arising from this policy or related to shipping shall be resolved in accordance with Texas law and adjudicated in the appropriate courts within the state.

For further inquiries regarding this policy, please contact FlameGrower LLC at [email protected] or through our Contact Page.